Toronto 2020

Registration & Networking   

9:30 AM - 10:00 AM

Introduction

10:00 AM - 10:10 AM

Morning Presentations 

10:10 AM - 11:00 AM

• Main Speaker 1 (TBA)
• Main Speaker 2 (TBA)

Break & Networking

11:00 AM - 11:20 AM

Panel

11:20 AM - 12:00 PM

• TBA

Lunch & Networking

12:00 PM - 1:00 PM

Lightning Talks

1:00 PM -
1:40 PM

• Donna Vitan: Senior UX/UI Designer, TELUS Digital & Freelance
  IA is a Spider Web, Not a Tree: My talk is for designers, developers, content practitioners, and business stakeholders. It's an introduction to object oriented UX and how it's a more abstract way of thinking about information architecture and content. We need to look at content in a more abstract way in order to scale information in more flexible and robust way. As designers for digital experiences, we need to be more aware of the structure of the experience we create for people. We can't just focus on the design of a single block of content, a single page, or a single user flow, and that means taking a step back and being mindful of how it connects back to the larger organization of information.
• Jen Serdetchnaia: Senior User Experience Designer, Scotiabank Digital Factory
  User in the Driver's Seat: Dynamic Site Maps: Today’s users expect to be in the driver’s seat of their digital experiences. As designers, it is our obligation to put diverse users’ mental models at the forefront of creating personalized, inclusive experiences and user-oriented navigation. The static site map that served our needs so well for websites and apps is now evolving into a branched map co-drawn with each user. Going back to the essential elements of Information Architecture—hierarchy, taxonomy and navigation enablement—is what supports our practice through this evolution. I will share my experience architecting and designing chat and search products across industries, and discuss how going back to first principles with Information Architecture can help you evolve your practice to meet the demand for dynamic experiences.
• Dandi Feng: UX Analyst, Porter Airlines
  Making It Work: Information Architecture Design in a Multilingual Context: Can you simply translate an information architecture from one language to another? The English label on a button can actually break the usability of the same button in French. We designers most often design in the language context of our native tongue, it's how we make ourselves comfortable. However, are we ignoring the experience of a whole other group of users outside of our own language? Having been an ESL learner who now designs products in English and French, I would like to point out the structural/design conflicts in a multilingual context and introduce design strategies to address these conflicts. I wish the audience can walk away with a heightened awareness of how language plays a big role in accessibility, layout, labelling and navigation.
• Aman Biswas: Product Designer, Shopify
  Product Design for the Post-Industrial Age: What is a product? In the industrial era, designers would create blueprints for manufacturing physical, discrete artifacts. As products become more immaterial and interconnected, designers today instead are not only faced with new challenges of complex dependencies and scale, but also “old” problems of social inequity and environmental degradation. To design is to “solve” planning problems, and planning problems are inherently wicked. Instead of asking designers to “Move Fast and Break Things”, I will explore how Stewart Brand’s “Pace Layers Thinking” perspective on information architecture can help us move beyond the problem-solution dichotomy inherent in product design into a more systems-approach design practice.

Afternoon Presentations

1:40 PM -
2:30 PM

• Main Speaker 3 (TBA)
• Andrea Ong: Director of Product Design, Loblaw Digital
  The Secret Life of Information Architecture: the Space Between Tools and Theories: Many of us work in the mundane world where we earn our living and pay our bills by designing websites and apps. I meet designers who’ve never really heard of information architecture. At best, some guess it has something to do with navigation menus; some think of site maps (which sound a bit old-school now). And from there, the mind map branches off into tools: labels, hierarchies, navigation menu UIs (should it be a click or a hover or both). Most of us haven’t had the opportunity to work in the broader context of IA that includes content strategy. Regardless, what gets shipped doesn’t always align with all the good stuff we learned during the design process. What’s going on?

  Some of us have been inspired by talks, articles, and books with warning calls about the ethics and politics of information architectures. We’re told case studies of better social outcomes from design processes that consider ethics and politics. Knowing that IA is a political act, a statement of values, an expression of power, how will you and I practise our craft day to day? What does it really mean at the pragmatic, tactical, hands-on level?

  This talk proposes that finding the space between designing the surfaces of IA and the ethics or politics of IA is about zoom levels. We need to zoom out of the immediate details of the design work to see the fuller terrain of information architecture. To say that IA is political means seeing that IA starts at the structural level, which enables us to ask different questions. Questions such as: who are all the actors in the system, not just the “customer”; what is the business model; what is the operational model; what is the full value chain; who stands to gain or lose by any action; what are the broader contexts in which the organization operates? And more.

  Seeing IA beyond skin deep opens up new avenues for us to frame problems and opportunities, to diagnose and solve problems, and to realize that every solution is an act of negotiation and balance, a best fit for the conditions.

Closing Remarks & Networking

2:30 PM -
3:00 PM