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Using Information Architecture Workshops to Build Trust and Change Culture

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As part of a major website redesign process, the UM-Dearborn Web team worked with stakeholders across the university to review and reorganize the content of a 10,000+ page website. I’ll share how we used information architecture workshops to build the campus community’s trust in our newly-formed Web team and turned sometimes skeptical stakeholders into IA and UX cheerleaders during a culture-changing redesign process.


February 2018


8 min