Jennifer has over 25 years of progressive management responsibility in public libraries, currently serving as the Branch Manager and Teen Librarian at the Richfield Library of Akron Summit County Public Library System. She, and her co-librarian, write monthly business book reviews for the Richfield Chamber. She’s an implementer of innovative ideas pulled from the business/entrepreneurial and museum world to address the changes in the use of libraries. Jennifer is a Human Centered Design Thinking practitioner. She is a recent Post-Masters graduate of the San Jose State University iSchool on Emerging Technologies and Digital Libraries where her two favorite courses were in IA and Gaming Information. She embraces the emotional user experience concepts, the work done on “encoding” spaces, and placemaking ideology on public space and use. She is attentive to Millennial and Generation Z trends, and enjoys community relationship building.